RETURN POLICY

🔄 Returns & Refund Policy – Plants Care
At Plants Care, we take great pride in delivering healthy, high-quality plants to your door. Due to the nature of our products, we’ve crafted a fair and transparent return policy to ensure your satisfaction while protecting the health and safety of all our plants.

✅ Return Eligibility
Returns are accepted only for damaged, incorrect, or unhealthy plants reported within 24 hours of delivery.

To be eligible for a return or replacement:

  • The plant must be in its original condition and packaging.

  • You must provide clear photos of the issue within 24 hours of receiving the item.

💸 Refunds
If the issue is confirmed, we will offer one of the following:

  • A replacement of the same or similar plant (based on availability)

  • A store credit for future purchases

  • A full or partial refund, depending on the nature of the issue

Note: Refunds (if applicable) will be processed to your original payment method within 5–7 business days.

❌ Non-Returnable Items
We do not accept returns for:

  • Healthy plants after 24 hours of delivery

  • Plants that are damaged due to improper care after delivery

  • Customized or special-order items

  • Soil, pots, or accessories unless defective

🔁 Exchange Policy
Exchanges may be possible if the wrong plant was delivered.

  • Contact us within 24 hours to arrange a swap.

📦 Cancellations

  • Orders can be canceled within 2 hours of placement.

  • After this period, preparation and dispatch may already be underway.